Most Life Line Callers Women (Press, 30 May 1972)

In Christchurch, the Life Line organisation reported concerning statistics regarding mental health in its annual summary for 1972. The data revealed that out of 4003 calls made to the phone counselling service, a significant majority, 2890, were from women, while 1113 were from men. Mrs N. Johnston, the organisation's secretary, highlighted that most callers were experiencing serious depression, often struggling to articulate their feelings. Loneliness was a predominant issue noted among the depressed individuals. Mrs Johnston explained that many women found it difficult to escape their home environments, which frequently contributed to their mental health struggles. She indicated that women, being generally more dependent, were more inclined to seek help compared to men. Furthermore, in unhappy marriages, women were often more vulnerable and threatened. Those who called in for support were sometimes directed to medical and psychiatric facilities for additional help. While the number of people reaching out for advice on sexual problems was not the largest demographic, Mrs Johnston pointed out that this group had significant needs. Notably, calls from homosexuals, totalling 54, revealed that guilt was their primary issue. Many were unable to reconcile their self-identity with the acceptance of society, which hindered their process of self-acceptance. The ability to change was also expressed as challenging, even with professional assistance. The report indicated an increase in suicide calls, rising by 20 from the previous year to a total of 86, with the main causes being depression and loneliness. Life Line's extensive volunteer team of 100 members engaged in various forms of social welfare, including providing food, employment, clothing, furniture, and accommodation. They also offered marital and family guidance and facilitated referrals for medical and financial assistance. To improve their service, Life Line began implementing more detailed statistical analyses of the issues presented by callers. This initiative enabled the organisation to identify emerging trends and tailor training for their staff accordingly. Additionally, it fostered increased cooperation with other counselling and referral centres to enhance the effectiveness of their support services. Recognising Life Line's crisis-centre role, Mrs Johnston underscored its value in offering both short-term counselling and supportive resources for those in urgent need.

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